FAQ

Need help?

Frequently Asked Questions

General FAQ's

What are nicotine pouches?

Nicotine pouches are a smokeless, tobacco-free product designed to deliver nicotine without the use of cigarettes. They are considered an evolution of traditional snus which is a type of moist, smokeless tobacco popular in Scandinavia. Unlike snus, which contains tobacco, nicotine pouches are made from a blend of nicotine, flavourings, and plant-based fibres, typically in a small pouch similar to a small teabag This evolution from traditional snus to nicotine pouches represents a significant shift towards products that aim to reduce the harm associated with tobacco use. Nicotine pouches provide a similar experience to snus, through the same nicotine delivery system, but without the tobacco-related risks. This makes them an option for those looking to avoid tobacco while still satisfying nicotine cravings. They are available in a plethora of strengths and flavours, appealing to a broad range of preferences. 

Select a nicotine pouch that matches your preference for flavour and strength Place the pouch between your gum and upper lip, it’s usually more comfortable to position it to the side. The pouch will begin to release nicotine soon after placement. You’ll feel a tingling sensation – that’s normal Keep the pouch in for 5 to 60 minutes depending on your comfort and the product’s instructions. After use, dispose of the pouch in a waste bin. Most brands offer a discreet disposal catch lid to store your used pouches.

  1. A pouch is placed between the gum and upper lip.
  2. The nicotine in the pouch is absorbed into the bloodstream through the mucous membranes of the mouth.
  3. The pouch gradually releases nicotine, providing a steady and controlled nicotine experience without the need for smoking or vaping

Nicotine pouches is designed for the adult nicotine consumer looking for a simple, easy-to-use, high impact product to fit their nicotine needs.

For the optimal nicotine pouch experience, we recommend users leave the product in for 30 minutes and before properly disposing of the pouch.

Nicotine pouches is intended to be a spit-free product. Nicotine pouches does not produce excess saliva as you might find with typical smokeless tobacco products. Of course, as with other oral products not intended to be ingested, you should avoid swallowing the pouches. 。

Product Formulation FAQ's

Why are Nicotine pouches used?
  1. They provide a tobacco-free way to consume nicotine without smoking or vaping, reducing exposure to the harmful byproducts of combustion.
  2. Nicotine pouches can be used discreetly in social situations or places where smoking and vaping are not allowed.
  3. We offer various nicotine strengths allowing you to more precisely manage your nicotine consumption.
  4. We also offer a wide range of flavours, enhancing the users experience beyond what traditional tobacco products can offer.
  5. They are easy to carry and use without the need for lighting or charging, nicotine pouches are the convenient option for on-the-go nicotine consumption.

Yes. This is a product for adults who currently use nicotine. As with any product containing nicotine, you can become sick from taking in too much nicotine at once. We urge you to use one pouch at a time to get familiar with FRE and its effects on you.  If you feel ill, STOP USING THE PRODUCT.  If you experience a serious adverse reaction (such as an unexpected reaction with medications you are taking), CALL YOUR PHYSICIAN OR POISON CONTROL CENTER RIGHT AWAY. 

Shipping

How soon will my order be dispatched?
We strive to process and dispatch your order within 48 hours. Upon dispatch, you’ll receive a confirmation email with tracking information.

Delivery times vary depending on your location but generally range from 5 to 10 business days after the order has been shipped. Please allow additional time for processing.

Our flat-rate shipping cost is 8 USD perorder.Enjoy free shipping on all orders over 50 USD.

Yes, we do ship internationally to numerous locations. Please be aware that delivery times may be longer for international orders and can vary by country.

Once your order is shipped, you will receive an email containing a tracking number and link. Use this information to monitor the status of your shipment via the carrier’s website or our website.

If your order hasn’t arrived within the expected timeframe, first check the tracking details provided. If there are still issues, please contact our customer service team for assistance.

BUSINESSES & DISTRIBUTORS

How do I start a wholesale order with NicoLab?

Getting started is easy! Simply use the contact information available on our website or send us an email. Our dedicated team will promptly respond and guide you through the process.

We offer great flexibility in order quantities. Whether you’re looking for a small batch or a large volume, we can accommodate your needs. Please reach out to us directly for more information on our minimum order requirements.

At NicoLab, we primarily stock leading brands such as ZYN and White Fox. Additionally, we provide customization services, including custom packaging and flavors tailored to your specifications. Let us know your requirements, and we’ll work with you to make it happen.

We ship globally, and typically orders arrive within 5 to 10 business days. Please note that actual delivery times may vary depending on your location.

All of our wholesale white nicotine pouches ship from our facility in Louisville, Kentucky, and as of now, we only provide shipping to the USA. If you’re interested in purchasing our products for your retail location or online business, fill out the form above and our sales team members will be in contact with you shortly.

We pride ourselves on offering highly competitive pricing. Our wholesale prices are discounted based on the volume of your order – the more you buy, the more you save. For specific discount details, please contact our sales team for a tailored quote.

Customer satisfaction is our top priority at NicoLab If you’re not completely satisfied with your order, please get in touch with us immediately. We’ll work swiftly to resolve any issues and ensure your satisfaction.